Login troubleshooting

I don't know the email (user name) that I need to log in.
How do I change my email address (user name) I use to log in?
I forgot my password. Where do I go to get it back?
What do I do about the pop-up blocker?
The browser asks 'Do you want to close this window?' Is it okay?
Is it safe to allow scripting?
Why should I allow cookies?


*I don't know the email (user name) that I need to log in.* Please call our toll-free number (206) 219-5332 for a friendly reminder of your user name. Customer Care is here to help if you're having problems logging in.

*How do I change the email address (user name) I use to log in?* Please call our Customer Care department at (206) 219-5332. We can update your user name to reflect your new address.

*I forgot my password. Where do I go to get it back?* There's a handy self-serve page where you can reset your password. Just browse to https://www.fleetpoint.net/ResetPasswordPrompt.aspx. Enter your account username (email address). A new password will be generated and sent to you via email.

*What do I do about the pop-up blocker?* Modern browsers try to protect you from malicious sites that secretly open new windows as pop-ups. Our application uses pop-ups to display or collect additional information. These windows are completely safe. You should set the browser to Always Allow Popups for www.fleetpoint.net as shown in the images to the right.

*The browser asks 'Do you want to close this window?' Is it okay?* Yes! The login process wants to close the initial window and open the application in a new, plain window. This is perfectly safe and normal. You should click Yes to proceed.

*Is it safe to allow scripting?* No Problem! This site uses scripting to harness the power of the browser and speed up page updates. It's all quite normal and used on all of the popular Web sites. Our application requires scripting to be enabled.

*Why should I allow cookies?* A cookie is a tiny text file that stores information such as your preferences. For example, when you ask us to remember your user name, the name is stored in a secure cookie. We also use a special in-memory cookie to store your login credentials during your session. The stored credentials disappear when you close the browser or log out.